Privacy Policy
We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and protect your data.
Our Privacy Commitment
At Fixure, privacy is not an afterthought—it's fundamental to our design. We built our platform with privacy by design principles, ensuring your data is protected at every step.
1. Information We Collect
Account Information
When you create an account, we collect basic information necessary to provide our services:
- Name and email address
- Company name and role
- Account credentials (securely hashed)
- Profile preferences and settings
Security Data
To provide vulnerability management services, we process:
- Vulnerability scan results and security findings
- Asset inventory and system metadata
- Configuration data from integrated security tools
- Compliance and audit information
Usage Information
We automatically collect information about how you use our services:
- Login times and feature usage patterns
- Performance and error logs
- API calls and integration activity
- Browser type and device information
2. How We Use Your Information
We use your information solely to provide and improve our services:
Service Provision
- Process and analyze vulnerability data
- Generate reports and dashboards
- Provide AI-powered deduplication
- Enable integrations with your tools
- Deliver compliance reporting
Service Improvement
- Enhance AI model accuracy
- Optimize platform performance
- Develop new features and capabilities
- Improve user experience
- Ensure system security and reliability
What We Don't Do
We never sell your data to third parties, use it for advertising, or share it with unauthorized entities. Your security data remains confidential and is used only to provide the services you've requested.
3. Data Security and Protection
We implement industry-leading security measures to protect your data:
Technical Safeguards
- AES-256 encryption for data at rest
- TLS 1.3 for data in transit
- End-to-end encryption for sensitive data
- Regular security assessments and penetration testing
- Zero-trust network architecture
- Automated threat detection and response
Administrative Safeguards
- Role-based access controls
- Multi-factor authentication requirements
- Regular security training for all employees
- Background checks for personnel
- Incident response procedures
- Data breach notification protocols
4. Data Sharing and Third Parties
We have a strict policy regarding data sharing and only work with trusted partners who meet our security standards:
Service Providers
We may share limited data with service providers who help us operate our platform:
- Cloud infrastructure providers (AWS, with strict data processing agreements)
- Authentication services (for secure login functionality)
- Monitoring and analytics tools (for performance optimization)
- Customer support platforms (when you request assistance)
Legal Requirements
We may disclose information if required by law or to protect our rights:
- In response to valid legal processes (subpoenas, court orders)
- To investigate potential violations of our Terms of Service
- To protect the security and integrity of our services
- In connection with a business transaction (merger, acquisition)
Important Note
We will never sell, rent, or trade your personal information to third parties for marketing purposes. Your data is your data, and we're committed to keeping it that way.
5. Your Rights and Controls
You have significant control over your data and privacy. Here are your rights:
Access and Control
- Access your personal information
- Update or correct your data
- Download your data (data portability)
- Delete your account and data
- Restrict data processing
Privacy Controls
- Opt out of non-essential communications
- Control data sharing preferences
- Set retention periods for your data
- Request data anonymization
- File privacy complaints
To exercise any of these rights, please contact us at privacy@fixure.com or use the privacy controls in your account settings. We'll respond to your request within 30 days.
6. Data Retention
We retain your data only as long as necessary to provide our services and meet legal requirements:
You can request earlier deletion of your data at any time. Some data may be retained longer if required by law or for legitimate business purposes (such as fraud prevention).
7. Contact Us
If you have questions about this Privacy Policy or our data practices, we're here to help:
Privacy Questions
privacy@fixure.com
Response time: Within 24 hours
Data Protection Officer
dpo@fixure.com
For formal privacy complaints and requests
Fixure, Inc.
123 Security Street, Suite 100
San Francisco, CA 94105
Phone: +1 (555) 123-4567
